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Inova is an insurance company that operates in order to serve Costco members. They sell insurance for vehicles, homes, and identity theft. The company has been providing insurance to Costco members since 1996. The company is not a specific insurance company, it is actually an insurance broker that works with some of the largest insurance companies on the market in order to give you the best possible prices for your insurance. To be able to get insurance through Inova, you have to be a Costco member. The whole goal of Inova is to bring insurance to Costco members that are relevant to them and that is easy for them to purchase.

How Is Customer Service at Inova?

customer service

Customer service is great at Inova. Insurance brokers at Inova are capable of negotiating on your behalf. They help you to be able to get very affordable insurance rates and the insurance that you want and need. The company has a phone number that allows you to get in contact with them at any time. Inova has both a sales and service department as well as an administration department. Having all these departments helps to ensure you are talking to the right person. On top of having these departments, Inova also has direct links on their website that allow you to communicate with them. They guarantee that the company will get back to you within one business day. There are definitely some reasons why Costco has been with the company since 1996. Customer service is definitely one of them.

What Kinds of Products Does Inova Offer?

Inova offers a number of different insurance packages through the various insurance companies that they work with. You can easily pick up a car insurance policy, home insurance policy, or a policy to cover you for identity theft. Any insurance that you can think of, your insurance broker at Inova should be able to hook you up with it. Not only that, but your insurance broker at Inova will contact various insurance companies for you to make sure that you are getting the best possible price for the insurance that you want. Generally, the more insurance that you pick up at Inova, the more of a discount that you are going to be able to have on your insurance premium.

How Affordable Are Inova Insurance Rates?

Insurance rates at Inova are among the most affordable insurance rates in the industry. This is due to the fact that Inova works with some of the largest insurance companies in the industry. These large companies are more than capable of being able to afford to give a discount to their clients. Inova is known to work with large insurance companies such as Aviva Canada, Travelers insurance, economical insurance, and more. If you happen to see an insurance plan offered at one of these large companies, you should be able to pick it up through your Inova insurance broker.

How Do I Get into Contact with Inova?


Inova makes it extremely easy to contact them. If you have any questions, you can go to your local Costco and ask for contact information. They should be able to point you in the direction of the Inova sales and service team. You can send them a mail if your inquiry isn’t urgent. The company has fax that you can send documents to and they also have a phone number and an email that you can send inquiries to as well. When you work with Inova, you never actually have to contact your insurance company directly. You should only have to contact them directly if you get into an accident. Inova does all of the negotiating for you to make sure that you get the best possible rate of your insurance premium. With 24/7 customer service, you should have no problem being able to get in contact with them.

Where Does Inova Offer Insurance?

Unfortunately, at this point in time, Inova is not capable of being able to provide insurance throughout all of Canada. In the future, Inova might expand to other provinces, but at this point in time, you cannot get insurance in BC, Saskatchewan, or Manitoba. Anywhere else in Canada though, you should be able to contact Inova and pick up an insurance policy. Even if you live in one of these provinces, you never know until you contact the company whether or not they will provide you with insurance coverage. Sometimes, websites are not up-to-date and companies start to accept clients in new areas before updating their information. It certainly never hurts to try.

Are Costco and Inova the Same Company?


One thing that is important to note about Inova insurance broker Inc. is that it is a completely separate company from Costco. The company has had a partnership with Costco and its members since 1996. However, Costco is not Inova. Therefore, they do not have the same financial backing as Costco has. However, the company is an insurance broker. This means that they do not take a hit financially when a claim is made on a client’s insurance. Due to this reason, it is unlikely that Inova is not going to have the financial backing to assist you with your insurance needs. Even though the company might not be Costco, they have a great track record with the company. It is definitely unlikely you will have problems if you decide to work with them.

To Conclude

Getting insurance through a large insurance company is extremely easy using Inova. Although you could contact each insurance company individually in order to get a quote, it is much faster using an insurance broker. Inova is available on a 24/7 basis for you to contact. They will work with you and get answers to any questions that you have. They are a reliable company that Costco trusts to be able to provide the best possible insurance coverage to their members. Costco is an extremely well-known company and they would not trust any company to exclusively sell insurance to their customers. Due to this reason, you can definitely have some confidence in purchasing insurance through Inova.

About the Author: Ashley Miller

Ashley is an insurance content professional and very knowledgeable on all related subjects. Ashley has over 12 years of insurance content writing experience working with various insurance companies throughout her career.